Cheerstothe90s@lemmy.worldtoWorld News@lemmy.world•Japanese hotel owners plan to sue Booking.com over payment failureEnglish
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1 year agoThey also double dip on the other side, the amount they charge is not always the amount you click on. Several times they add a few bucks and you have to go thru hoops to get it back, most wouldn’t bother. But it would add up over a lot of accounts. Wouldn’t be surprised to see a class action spring up, no way it was just happening to me.
I caught them price swapping multiple times last year. Changing the price between the click to confirm and verification screens, not by much, but if they were doing that to every booking, it would be massive. And they made the customer service experience very difficult and drawn out, no doubt to make most ppl give up.